Frequently Asked Questions
Everything you need to know about shopping at Sugarplum Store.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your fashion fix sooner.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, jewelry and intimate apparel are final sale.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' button. Since fit can vary between brands, we recommend measuring yourself and comparing it to our specific garment dimensions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options through Klarna and Afterpay.
Do you ship internationally?
Yes, Sugarplum Store ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.